Everything your team needs to deliver exceptional customer experiences, from live chat to AI-powered automation.
Manage all your customer conversations from a single, unified inbox. Never miss a message again.
Customizable chat widget that matches your brand. Engage visitors in real-time with instant messaging.
WhatsApp, Facebook, Instagram, Email, Twitter - manage all channels from one unified inbox.
Forward emails directly to your inbox and reply without switching apps. Full email threading support.
Respond to Facebook comments, Instagram DMs, and Twitter mentions from a single dashboard.
Official WhatsApp Business API integration. Send templates, media, and automate responses.
Powerful JavaScript SDK to customize widget behavior, trigger events, and track user actions.
Intelligent automation that learns from your data to provide instant, accurate responses 24/7.
Intelligent AI assistant that suggests responses, summarizes conversations, and helps agents reply faster.
Create custom workflows to auto-assign, tag, and route conversations based on conditions.
Build no-code chatbots to qualify leads, collect info, and answer FAQs before handoff.
AI searches your help articles to suggest relevant content and generate accurate answers.
Real-time translation of messages in 100+ languages. Break down language barriers.
AI-powered routing sends conversations to the best-suited agent based on skills and availability.
Tools designed to help your team respond faster and more efficiently.
Pre-written templates for common questions. Type "/" to instantly insert saved replies.
Navigate and respond without leaving the keyboard. Boost efficiency with customizable hotkeys.
Press Cmd+K to access any action instantly. Search commands, navigate, and execute in seconds.
Organize conversations with custom labels. Filter and search by tags for quick access.
Select multiple conversations and perform actions in bulk. Close, assign, or label in one click.
Powerful full-text search across all conversations, contacts, and messages. Find anything instantly.
Collaborate effortlessly with your team to resolve customer issues faster.
Route conversations to the right team or agent based on skills, availability, or custom rules.
Add internal notes to conversations that only your team can see. Share context without the customer knowing.
Tag teammates in conversations to get their attention. Instant notifications keep everyone in the loop.
Multiple team members can access and respond to the same inbox. Never miss a message.
See who's online, busy, or away. Set availability to manage workload and response expectations.
Hand off conversations to other agents or teams seamlessly with full context preserved.
Measure what matters with comprehensive reporting and insights.
Track volume trends, response times, resolution rates, and conversation outcomes over time.
Monitor individual and team metrics. Track productivity, handle times, and workload distribution.
Collect customer satisfaction feedback automatically. Track scores and identify areas for improvement.
Real-time overview of active conversations, queue status, and team performance at a glance.
Build custom reports with drag-and-drop. Filter by any field and export to CSV or PDF.
Set response and resolution time targets. Get alerts when SLAs are at risk of being breached.
Integrate with your existing tech stack for a seamless workflow.
Full-featured API with comprehensive documentation. Build custom integrations for your unique needs.
Real-time event notifications to your servers. Trigger workflows automatically when events occur.
Connect with Slack, Salesforce, HubSpot, Shopify, and 50+ popular business tools.
No-code automation with 5000+ apps. Create workflows without writing a single line of code.
Sync contacts and conversations with Salesforce, HubSpot, Zoho, and more. Keep data in sync.
Build custom dashboard apps that run inside EasyDesk. Display external data in conversations.
Enterprise-grade features for organizations with advanced security and compliance needs.
SAML 2.0 and OAuth integration with your identity provider. Okta, Azure AD, Google Workspace supported.
Comprehensive activity logging for compliance. Track who did what, when, with full exportability.
Fine-grained permission controls. Create custom roles with specific access levels for your organization.
AES-256 encryption at rest and in transit. Your customer data is always protected.
Restrict dashboard access to specific IP addresses. Add an extra layer of security for your team.
Enterprise-grade reliability guarantee. Priority support and dedicated infrastructure available.
Join thousands of businesses delivering exceptional customer experiences with EasyDesk.
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